Privacy Policy

At Commercial Glasshouse Contracts Ltd, we are committed to safeguarding the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. Please read this policy carefully to understand our practices regarding your personal information.

1. Introduction

Who We Are

Commercial Glasshouse Contracts Ltd is a leading provider of greenhouse services, including installation, maintenance, and repairs. Our headquarters are located in Preston, Lancashire, and we serve clients throughout the UK. We respect your privacy and are dedicated to protecting the personal data you share with us.

Our Commitment to Privacy

We recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws. This Privacy Policy explains how we handle your personal data and the measures we take to ensure its security.

2. Information We Collect

Personal Data We Collect

We may collect and process the following personal data about you:

• Contact Information: Name, address, email address, and phone number.
• Professional Information: Job title, company name, and business address.
• Transaction Information: Details of the services you have purchased from us.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Personal Data

We collect personal data through various methods, including:

• Direct Interactions: You may provide personal data when you fill out forms on our website, contact us by phone or email, or engage with us in person.
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and usage patterns.
• Third Parties or Publicly Available Sources: We may receive personal data about you from third parties, such as analytics providers or business partners.

3. How We Use Your Information

Purposes of Data Processing

We use your personal data for the following purposes:

• Service Delivery: To provide and manage our greenhouse services, including installation, maintenance, and repairs.
• Customer Support: To respond to your inquiries, provide customer support, and handle complaints.
• Marketing and Communications: To send you promotional materials, newsletters, and updates about our services that may be of interest to you.
• Website Improvement: To improve our website, products, and services by analyzing usage data and user feedback.
• Legal and Regulatory Compliance: To comply with legal obligations, protect our rights, and prevent fraud or other unlawful activities.

Legal Basis for Processing

Under the GDPR, we must have a legal basis for processing your personal data. Our legal bases include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and marketing our products, provided that your interests and fundamental rights do not override those interests.
• Legal Obligations: Processing is necessary to comply with legal obligations to which we are subject.
• Consent: In certain cases, we may rely on your consent to process your personal data.

4. Sharing Your Information

Third-Party Service Providers

We may share your personal data with third-party service providers who perform services on our behalf, such as:

• IT and System Administration Services: To maintain and support our IT systems and infrastructure.
• Marketing Services: To manage and deliver marketing communications and promotional activities.
• Payment Processors: To process payments for our services.

Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as law enforcement or government agencies.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

5. Your Data Protection Rights

Access to Your Data

You have the right to request access to the personal data we hold about you. This allows you to receive a copy of your personal data and to check that we are lawfully processing it.

Correction of Your Data

You have the right to request that we correct any inaccuracies in your personal data. This helps ensure that the information we hold about you is accurate and up to date.

Erasure of Your Data

You have the right to request the deletion of your personal data where there is no lawful reason for us to continue processing it.

Restriction of Processing

You have the right to request that we restrict the processing of your personal data under certain circumstances, such as if you contest the accuracy of the data or object to our processing.

Data Portability

You have the right to request the transfer of your personal data to you or a third party. We will provide your data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing. You also have the right to object to processing for direct marketing purposes.

Withdraw Consent

If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact details provided in the “Contact Us” section below. We will respond to your request within one month.

6. Data Security and Retention

Data Security Measures

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure storage.

Data Retention Policy

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your data.

7. International Data Transfers

Transfer of Personal Data

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.

Safeguards for International Transfers

When we transfer your personal data to third countries, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission or reliance on the Privacy Shield framework.

8. Changes to Our Privacy Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Last Updated” date at the top of this page.

Continued Use

By continuing to use our website and services after these changes are in effect, you agree to the revised Privacy Policy.

9. Contact Us

Get in Touch

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Commercial Glasshouse Contracts Ltd
Address: [Insert Address]
Phone: [Insert Phone Number]
Email: [Insert Email Address]

We are committed to resolving any complaints about our collection or use of your personal data. If you believe your privacy rights have been violated, please contact us and we will investigate your complaint.

Thank you for taking the time to read our Privacy Policy. We value your privacy and are dedicated to protecting your personal data.